Overview
Course Overview:
In the day and age where customer expectations are the highest, success of a business is more dependent on meeting and moving beyond those expectations. Understanding and choreographing the optimal customer interactions is complex. Customer impact stands on one simple ground: Relationships.
In this exceptional course, you will be introduced to what drives the customer experience in this hypercompetitive world. Throughout the course, real-world examples are used to demonstrate how those components come together to form a company’s relationship with their customers.
You will be equipped. With design thinking mind-set, tools, skills to head start bold innovation. With immersive sessions, you’ll gain the practical applications and experience of design thinking, to move your business ahead.
Who Can Enroll:
➤ Candidates wanting to apply the fundamentals of design thinking to their businesses.
➤ Professionals looking for practical experience in applying core principles and key concepts of design thinking.
➤ Professionals from corporate, independent consultancy, start-up, government department or academic institution.
Learning Outcome:
✔ Implementation of Design Thinking in your business.
✔ Learning to empathize with your customers to improve your proposition and strategy.
✔ Developing creative problem solving skills and mind-set for innovation;
✔ Increasing your confidence for remote & multi-disciplinary collaboration.
Course Features:
✔ Comprehensive practical training to enforce theoretical principles.
✔ Limited Registrations, effective presentations.
✔ Course could be customized to businesses and LOGO added to presentations.
✔ Course cost covers training sessions, comprehensive notes set, support material, templates and hand-outs with soft copy.
✔ Professionally planned, prepared and presented.
✔ Internationally recognized certificate for lifetime validity of training completion. (Participants should achieve 80% in Xnallent exam)
✔ Support from subject matter experts. Query Handling Facility.
✔ Industry related project support. Career guidance and candidate promotion.
For more Details Please Contact us